Coronavirus (COVID-19): TELEAUS
Last updated Thu 28 January 2021

As the impacts of the coronavirus (COVID-19) outbreak continue to evolve, we are closely monitoring and reviewing our response in line with advice from the World Health Organisation and health and government authorities in the regions where we operate.

KEY HIGHLIGHTS

• We are focused on prioritising the health, safety and wellbeing of our people, our clients and our communities
• As the COVID-19 situation evolves, we have in place a response plan to mitigate and manage potential impacts
• Teleaus’s proactive approach focuses on continuity for all our staff and clients

DURING DIFFICULT TIMES WE ALL STAND TOGETHER

Now more than ever, we are focused on prioritising the health, safety and wellbeing of our people, our clients and our communities. As the COVID-19 situation evolves, we have in place a response plan to mitigate and manage potential impacts. We have appointed a Response Team, that include senior executives that meets regularly to coordinate our business wide response. Our proactive approach focuses on continuity for our clients. The key aspects of our plan include:

SUPPORTING WORKER WELFARE

TELEAUS has implemented safeguards that meet official Australian Government COVID-19 guidelines and taken additional steps to minimise the potential impact:

• Following advice of Australian Chief Medical Officers and Government bodies
• Increasing hygiene and infection control regimes at all worksites and offices
• Promoting an advice line for our employees
• Daily updates for all our employees with staff working remotely in Australia and our overseas offices
• Utilising state of the art cloud-based network technologies to continue to work to support our current business and internal resources

MAINTAINING CLIENT SERVICES

• Business Impact Assessments (BIA) completed for every unit
• Updated Company Business Continuity Plan
• Liaising with our clients and responding to their business continuity needs

CONTINUITY OF KEY FUNCTIONS

• Business Impact Assessments completed for supporting functions
• Priority Actions from Business Impact Assessments are underway to monitor performance and deliverables

BUSINESS CONTINUITY

• Issuing guidance to our business that will strengthen support for clients
• Scenario planning, strategy and modelling as the situation evolves

COMMUNICATION AND FEEDBACK

• Communicating regularly with our employees, leaders and clients
• Circulating updates via company intranet which includes the latest information and updates for employees
• Regular (adhoc) updates as the situation evolves

TELEAUS IS OPEN FOR BUSINESS

We are and will continue, working to the mandated restrictions and border controls and have plans in place for service continuity within these restrictions and controls. Within those restrictions we are keeping our International presence open. Australian, Bangladesh and Canadian operations staying operational, with our staff working remotely. Advanced use of Technology. We utilise international AWS cloud-based networks, MS Teams, video conferencing to be able to still operate as much as possible to normal operations that supports our clients. Thank you to all our clients for allowing TELEAUS to continue to support your business. We are committed to working with you and delivering operational excellence while putting health and safety above all else.